FAQ
Q: How soon do you ship preorders?
A: All pre-orders are estimated to ship on the release date. You will be notified of any delays.
Q: Can I cancel an order?
A: Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at up to 10 business days (excluding Holidays).
*Please note if we are vending for an event this will delay your ship date. All orders will ship in the order in which they were placed.
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 – 48 hours for updates to be reflected. Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service.
Q: How soon will my order be shipped?
A: We strive to have all of our products available for immediate shipment. Due to the popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs.
Q: Can I modify my order after payment?
A:
Please make sure that your address is correctly entered and includes all relevant and/or required information. This includes but is not limited to: correct abbreviations, street numbers, and building or apartment numbers. We are unable to make any changes or additions to an order after it has been placed. We are not responsible for incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
If your package is returned to the sender for any reason, the package will be treated as a return and will be processed in accordance with our return policy. You will be issued a store credit in the form of an E-Gift Card code. Your store credit will be in the amount of your order total, minus the shipping cost.
